Mystery Coupon and Interactive Network Mapping

For a major provider of telecommunications services, CSG has designed a proof of concept featuring an interactive map of high-speed Internet offerings and coverage in specific service areas. The solution included direct mail with a personalized token that could be brought into retail locations and placed upon a Microsoft Surface application to determine if the customer had won subscription services. The token automatically recognized the customer and provided a virtual map of his or her home plus the telecommunication services speed surrounding that location. Not only did this map illustrate current availability of client offerings, it highlighted future coverage areas and communicated estimated completion dates for such expansions.